Effective Date: August 21, 2025

At Secret-Stash.au, we are committed to ensuring customer satisfaction. Please read this policy carefully, as it outlines your rights and responsibilities when returning items purchased from our website.

1. General Conditions for Returns
1.1. Customers are required to exercise due diligence when making purchases, including checking sizes, colours, and product descriptions before placing an order.
1.2. All returns must comply with the conditions outlined in this policy.

2. Return Eligibility
2.1. To be eligible for a return, items must:

• Be in original, unused condition.

• Include all tags, packaging, and accessories as received.

• Be returned within 30 days of the delivery date.

2.2. Items not meeting these criteria may not be accepted for a refund or exchange.

3. Customer Responsibility for Return Costs
3.1. If a return is initiated due to a change of mind, incorrect choice, or failure to exercise due diligence, the customer is responsible for:

• All return shipping costs.

• Ensuring the item is securely packaged to prevent damage during transit.

3.2. Refunds for such returns will exclude the original shipping fee.

4. Our Responsibility for Return Costs
4.1. If Secret-Stash.au ships the wrong item, or the product arrives damaged or not as described, we will:

• Cover all return shipping costs.

• Offer a replacement or full refund, including the original shipping fee.

4.2. To initiate a return for these cases, customers must contact us within 7 days of receiving the item and provide:

• Proof of purchase (order confirmation or receipt).

• Photographic evidence of the issue (e.g., damaged or incorrect item).

5. Refunds and Processing Time
5.1. Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
5.2. Refunds will be issued to the original payment method.

6. Non-Returnable Items
The following items are not eligible for return or refund:

• Items marked as final sale.

• Personalised or customised products.

• Products that show signs of use, damage, or alteration not caused by Secret-Stash.au.

7. Contact Us
To initiate a return or for any questions regarding this policy, please contact us:

• Email: admin@secret-stash.au

• Address: Po Box 111, Clayfield 4011 QLD